At Wear Masa, we take immense pride in our craftsmanship, design, and attention to detail. We engineer every piece to meet the highest standards of durability and excellence. To ensure your peace of mind, every authentic Wear Masa purchase is automatically covered by our 1-Year Limited Warranty starting from the date your order is delivered.

What Is Covered?

Our 1-Year Warranty protects your purchase against functional defects and craftsmanship faults, ensuring you receive the premium quality you expect from us.

Coverage includes:

• Manufacturing Defects: Issues with structural integrity, hardware failures, or fabrication flaws present at delivery or arising during normal use.
• Material Integrity: Unexpected degradation, premature splitting, or breakdown of materials not caused by external damage or misuse.
• Craftsmanship Issues: Faulty stitching, loose components, or defective closures that impair the functionality of your item.

If an eligible issue arises within 365 days of delivery, we will replace your piece with a brand-new, identical item completely free of charge. If that specific item is no longer available or out of stock, we will issue store credit for the full purchase value.

What Is Not Covered?

While we build our products to withstand everyday wear, our warranty is designed to protect against production flaws rather than daily life.

This warranty does not cover:

• Normal Wear & Tear: Expected aging, superficial scuffs, minor scratches, creasing, or natural patina developed over time.
• Accidental Damage: Drops, cuts, stains, water damage, chemical exposure, or damage caused by pets.
• Misuse & Neglect: Misapplication, improper storage, modification, third-party repairs, or failure to follow care instructions.
• Loss or Theft: Missing items or stolen packages after confirmed delivery.

How to Make a Claim

We’ve streamlined our claims process to be as hassle-free as possible.

No registration is required. Your Order ID number acts as your official Warranty Number. Simply keep your original order confirmation email for your records.

When you're ready to submit a claim, you will just need:

1. Your Order ID Number (e.g., #WM12345)
2. The Email Address associated with your order
3. A brief description of the issue
4. Clear, well-lit photos or a short video showcasing the fault

Our support team reviews all claims within 24–48 business hours to ensure a seamless resolution.