Refund policy

At Wear Masa, we want you to be completely satisfied with your purchase. We stand behind the quality of our products and are here to help if something isn't right.

Returns & Exchanges

We offer a 3-day return policy for full refunds and a 30-day exchange policy from the date you receive your order.

Returns (3-Day Window): If you receive your item and simply do not like it, you have 3 days from the delivery date to initiate a return for a refund.
Exchanges (30-Day Window): If you need a different size, color, or wish to swap your item for another product, you have 30 days from the delivery date to request an exchange or store credit.

How to Start a Return or Exchange:

Send an email to support@wearmasa.com with your order number and state whether you would like a return or an exchange.
Our team will respond with instructions on how and where to send your package.

Conditions & Requirements:

Items must be in their original condition, unworn, and unwashed.
Items must include all original packaging and tags attached.
Shipping Costs: Return and exchange shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

1-Year Product Warranty

We take pride in our craftsmanship and build our products to last. Every purchase from Wear Masa comes with a 1-Year Limited Warranty.

If your item develops any manufacturing defects or issues within 365 days of purchase, we’ve got you covered:

What We Do: We will replace your item with a brand-new one completely free of charge.
How to File a Claim: Email us at support@wearmasa.com with your order number, a brief description of the issue, and clear photos or videos showing the defect.